Complaints about validation
If you believe that a validation result is flawed, you can submit a complaint (following the deadline and procedure set out in the message on the validation result).
Generally, the means of redress are the following:
- request for validation review — within 30 days of receiving the message
- request for review of legality under Article 22 of Regulation 58/2003 — within 1 month of receiving the message
- action for annulment under Article 263 TFEU — within 2 months of receiving the message.
Please note that notifications which have not been opened within 10 days after sending are considered to have been accessed and that deadlines will be counted from opening/access (see Portal Terms and Conditions).
Please do NOT make more than one complaint at a time. If you would like to use several of the means of redress, start in the order set out above (e.g. first validation review, then Article 22 and then Article 263) and always wait for our reply before starting a new complaint. We will count the deadlines for further complaints always as from when you receive the reply to the previous one.
When filing a complaint, please take into account that the formal decision was taken by the Central Validation Service hosted in the REA executive agency, and that complaints must therefore be directed against that agency (NOT against the European Commission).
In case you consider that there has been maladministration on the part of the Central Validation Service, you can also address a complaint to the European Ombudsman — within 2 years after you became aware of it AND after having used all the means of administrative redress available (validation review and Article 22 request).