Greece

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LAW 3587 Amendment and supplementation of Law 2251/1994 on "Consumers'' protection" as in effect

17 Consumer complaints against a supplier, within the meaning of the individual provisions of this law, shall be submitted to the Secretariat General for Consumers which will send them to the supplier, asking it to reply using all appropriate means, including mail. The supplier shall be obliged to reply in writing concerning complaints within a deadline laid down by the Secretariat General for Consumers which shall commence from notification of the said request.