Greece

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LAW 3587 Amendment and supplementation of Law 2251/1994 on "Consumers'' protection" as in effect

17 2. Without prejudice to the provisions of the Hellenic Penal Code, the Market Police Code and the provisions of other specific pieces of legislation, suppliers infringing the provisions of this law shall be submit to a fine imposed by decision of the Minister of Development ranging from €1 500 to €1 000 000. Where more than 3 decisions imposing a fine are issued in respect of the same supplier, the maximum limit of the fine shall be doubled and the Minister of Development may order the temporary suspension of its business operations or part thereof for a period ranging from 3 months to 1 year. 3. The following steps may be taken by the Minister of Development in relation to a supplier who does not reply to customer complaints in accordance with paragraph 1: a) A recommendation for compliance within a specific deadline, under threat of fine, b) imposition of a fine ranging from €500 to €5 000, c) imposition of a fine ranging from €5 000 to €50 000 in case of recalcitrance (relapse). The fines referred to in this paragraph shall be paid towards the State Budget. 4. The fines imposed in accordance with paragraphs 2 and 3 shall be collected in line with the provisions of the Hellenic Public Revenue Collection Code (Legislative Decree 356/1974, Government Gazette 90/A) and may be adjusted by means of joint decision of the Ministers of Finance & Economy and Development. 5. Where the provisions of this law are infringed, the Minister of Development may, taking into account the nature and gravity of the infringement, and the consequences on consumers in general, publish in the press or other appropriate means, the sanctions imposed in line with paragraphs 2 and 3 and the restrictive measures taken in line with the relevant provisions by the competent administrative authorities or suppliers in relation to disposal of consumer products on the domestic market. 6. Where infringements of the provisions of this law are committed by: a) credit institutions or enterprises and organisations in the financial sector, supervised by the Bank of Greece, or b) firms providing investment services supervised by the Hellenic Capital Market Committee, or c) insurance companies supervised by the Private Insurance Supervision Committee, the sanctions provided for in this law shall be imposed where an opinion has been obtained from the Bank of Greece, Hellenic Capital Market Committee or the Private Insurance Supervision Committee as appropriate. This opinion shall be provided on a request from the General Secretary for Consumers within a deadline of 2 months from submission of the request. If the deadline cited in the previous indent elapses, the administrative sanctions shall be imposed without such opinion. Issues relating to the implementation of this paragraph and all modalities shall be regulated by means of decision of the Minister of Development.