Estonia

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Consumer Protection Act

Art. 12.2 Sect. 6 The codes of conduct applicable to the economic or professional activities of traders may be used for assessing the compliance of the traders to the requirements of professional diligence. Code of conduct means a set of rules or an agreement not imposed by legislation which defines the behaviour, in certain economic or professional activities, of traders acceded to such code undertake to follow. The entity responsible for the formulation of a code of conduct, including a trader or group of traders, may prescribe monitoring compliance with the code by the traders who have undertaken to be bound by it, and settlement of the complaints related to their activities.