Belgium

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Law on commercial practices and the provision of information to and the protection of consumers

94/7 §4, 4° the payment, delivery and performance terms and the procedure for handling complaints, if they are different from the conditions of professional care;

Law on market practices and the protection of consumers

90 §4, 4° the arrangements for payment, delivery, performance and the complaint handling policy, if they depart from the requirements of professional diligence;