European Commission

 

UCP Directive contents

  1. Whereas
  2. Chapter 1
    1. Article 1 : Purpose
    2. Article 2 : Definitions
    3. Article 3 : Scope
    4. Article 4 : Internal market
  3. Chapter 2
    1. Article 5 : Prohibition of unfair commercial practices
    2. Section 1 : Misleading commercial practices
      1. Article 6 : Misleading actions
      2. Article 7 : Misleading omissions
    3. Section 2 : Aggressive commercial practices
      1. Article 8 : Aggressive commercial practices
      2. Article 9 : Use of harassment, coercion and undue influence
  4. Chapter 3
    1. Article 10 : Codes of conduct
  5. Chapter 4
    1. Article 11 : Enforcement
    2. Article 12 : Courts and administrative authorities: substantiation of claims
    3. Article 13 : Penalties
    4. Article 14 : Amendments to Directive 84/450/EEC
    5. Article 15 : Amendments to Directives 97/7/EC and 2002/65/EC
    6. Article 16 : Amendments to Directive 98/27/EC and Regulation (EC) No 2006/2004
    7. Article 17 : Information
    8. Article 18 : Review
    9. Article 19 : Transposition
    10. Article 20 : Entry into force
    11. Article 21 : Addressees
  6. Annex I
    1. al1 : Misleading commercial practices
    2. al2 : Aggressive commercial practices
  7. Annex II

Chapter 1


Article 1 : Purpose

  • EC Guidances (0)
  • Local Implementations (0)
  • Cases (2)
  • Legal Literature (18)
  • Other Materials (0)

    No EC guidance for this article

Number of Local Implementations by country :

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Number of Cases by country :

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Number of Legal Literature by country :

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The purpose of this Directive is to contribute to the proper functioning of the internal market and achieve a high level of consumer protection by approximating the laws, regulations and administrative provisions of the Member States on unfair commercial practices harming consumers' economic interests.
  • EC Guidances (1)
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  • harmonisation

Number of Local Implementations by country :

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Number of Cases by country :

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Article 2 : Definitions

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    No EC guidance for this article

Number of Local Implementations by country :

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Number of Cases by country :

Number of Legal Literature by country :

Number of Other Materials by country :

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For the purposes of this Directive:
  • EC Guidances (0)
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    No EC guidance for this article

Number of Local Implementations by country :

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Number of Cases by country :

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Number of Legal Literature by country :

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(a) "consumer" means any natural person who, in commercial practices covered by this Directive, is acting for purposes which are outside his trade, business, craft or profession;
    No EC guidance for this article

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(b) "trader" means any natural or legal person who, in commercial practices covered by this Directive, is acting for purposes relating to his trade, business, craft or profession and anyone acting in the name of or on behalf of a trader;

Number of Cases by country :

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Number of Legal Literature by country :

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(c) "product" means any goods or service including immovable property, rights and obligations;

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Number of Legal Literature by country :

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(d) "business-to-consumer commercial practices" (hereinafter also referred to as commercial practices) means any act, omission, course of conduct or representation, commercial communication including advertising and marketing, by a trader, directly connected with the promotion, sale or supply of a product to consumers;

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(e) "to materially distort the economic behaviour of consumers" means using a commercial practice to appreciably impair the consumer's ability to make an informed decision, thereby causing the consumer to take a transactional decision that he would not have taken otherwise;

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(f) "code of conduct" means an agreement or set of rules not imposed by law, regulation or administrative provision of a Member State which defines the behaviour of traders who undertake to be bound by the code in relation to one or more particular commercial practices or business sectors;

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(g) "code owner" means any entity, including a trader or group of traders, which is responsible for the formulation and revision of a code of conduct and/or for monitoring compliance with the code by those who have undertaken to be bound by it;
    No EC guidance for this article

Number of Cases by country :

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(h) "professional diligence" means the standard of special skill and care which a trader may reasonably be expected to exercise towards consumers, commensurate with honest market practice and/or the general principle of good faith in the trader's field of activity;
    No EC guidance for this article

Number of Cases by country :

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  • Italy (1)
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(i) "invitation to purchase" means a commercial communication which indicates characteristics of the product and the price in a way appropriate to the means of the commercial communication used and thereby enables the consumer to make a purchase;

Number of Cases by country :

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(j) "undue influence" means exploiting a position of power in relation to the consumer so as to apply pressure, even without using or threatening to use physical force, in a way which significantly limits the consumer's ability to make an informed decision;
    No EC guidance for this article

Number of Cases by country :

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(k) "transactional decision" means any decision taken by a consumer concerning whether, how and on what terms to purchase, make payment in whole or in part for, retain or dispose of a product or to exercise a contractual right in relation to the product, whether the consumer decides to act or to refrain from acting;

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(l) "regulated profession" means a professional activity or a group of professional activities, access to which or the pursuit of which, or one of the modes of pursuing which, is conditional, directly or indirectly, upon possession of specific professional qualifications, pursuant to laws, regulations or administrative provisions.
    No EC guidance for this article

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  • The Netherlands
  • United Kingdom

Number of Other Materials by country :

  • EU level
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  • United Kingdom


Article 3 : Scope

  • EC Guidances (11)
  • Local Implementations (0)
  • Cases (12)
  • Legal Literature (33)
  • Other Materials (1)

Number of Local Implementations by country :

  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
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  • Greece
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  • Luxembourg
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  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
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  • The Netherlands
  • United Kingdom

Number of Cases by country :

Number of Legal Literature by country :

Number of Other Materials by country :

  • EU level
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
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  • Estonia
  • Finland
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  • Germany
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  • Latvia
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  • Portugal
  • Romania
  • Slovakia
  • Slovenia
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  • Sweden
  • The Netherlands
  • United Kingdom (1)


1. This Directive shall apply to unfair business-to-consumer commercial practices, as laid down in Article 5, before, during and after a commercial transaction in relation to a product.

Number of Cases by country :

Number of Legal Literature by country :

Number of Other Materials by country :

  • EU level
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  • Luxembourg
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  • Romania
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  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom


2. This Directive is without prejudice to contract law and, in particular, to the rules on the validity, formation or effect of a contract.
    No EC guidance for this article

Number of Cases by country :

  • EU (Court of Justice)
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
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  • France
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  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
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  • The Netherlands
  • United Kingdom

Number of Legal Literature by country :

Number of Other Materials by country :

  • EU level
  • Austria
  • Belgium
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  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
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  • Romania
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3. This Directive is without prejudice to Community or national rules relating to the health and safety aspects of products.
  • EC Guidances (1)
  • Local Implementations (0)
  • Cases (0)
  • Legal Literature (2)
  • Other Materials (0)

  • health and safety

Number of Local Implementations by country :

  • Austria
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  • Czech Republic
  • Denmark
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  • Portugal
  • Romania
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  • The Netherlands
  • United Kingdom

Number of Cases by country :

  • EU (Court of Justice)
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
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  • Greece
  • Hungary
  • Ireland
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  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom

Number of Legal Literature by country :

  • EU level
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
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  • Hungary
  • Ireland (1)
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands (1)
  • United Kingdom

Number of Other Materials by country :

  • EU level
  • Austria
  • Belgium
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  • Finland
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  • United Kingdom


4. In the case of conflict between the provisions of this Directive and other Community rules regulating specific aspects of unfair commercial practices, the latter shall prevail and apply to those specific aspects.
  • EC Guidances (2)
  • Local Implementations (0)
  • Cases (0)
  • Legal Literature (2)
  • Other Materials (0)

Number of Local Implementations by country :

  • Austria
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  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
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  • Greece
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  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom

Number of Cases by country :

  • EU (Court of Justice)
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom

Number of Legal Literature by country :

  • EU level
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary (1)
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands (1)
  • United Kingdom

Number of Other Materials by country :

  • EU level
  • Austria
  • Belgium
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  • Cyprus
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  • Denmark
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  • Finland
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  • United Kingdom


5. For a period of six years from 12 June 2007, Member States shall be able to continue to apply national provisions within the field approximated by this Directive which are more restrictive or prescriptive than this Directive and which implement directives containing minimum harmonisation clauses. These measures must be essential to ensure that consumers are adequately protected against unfair commercial practices and must be proportionate to the attainment of this objective. The review referred to in Article 18 may, if considered appropriate, include a proposal to prolong this derogation for a further limited period.

Number of Cases by country :

  • EU (Court of Justice)
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
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  • Ireland
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  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom

Number of Legal Literature by country :

  • EU level
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic (1)
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary (1)
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom

Number of Other Materials by country :

  • EU level
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  • Belgium
  • Bulgaria
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  • Estonia
  • Finland
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  • Germany
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  • Italy
  • Latvia
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  • Luxembourg
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  • Romania
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  • Slovenia
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  • United Kingdom


6. Member States shall notify the Commission without delay of any national provisions applied on the basis of paragraph 5.
  • EC Guidances (0)
  • Local Implementations (0)
  • Cases (0)
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  • notification
    No EC guidance for this article

Number of Local Implementations by country :

  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
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  • Denmark
  • Estonia
  • Finland
  • France
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  • Greece
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  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom

Number of Cases by country :

  • EU (Court of Justice)
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
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  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom

Number of Legal Literature by country :

  • EU level
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
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  • Hungary
  • Ireland
  • Italy
  • Latvia
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  • Luxembourg
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  • Poland
  • Portugal
  • Romania
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  • The Netherlands
  • United Kingdom

Number of Other Materials by country :

  • EU level
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  • Finland
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  • Latvia
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  • Luxembourg
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  • Romania
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  • United Kingdom


7. This Directive is without prejudice to the rules determining the jurisdiction of the courts.
  • EC Guidances (0)
  • Local Implementations (0)
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  • jurisdiction
    No EC guidance for this article

Number of Local Implementations by country :

  • Austria
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  • Finland
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  • Romania
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  • United Kingdom

Number of Cases by country :

  • EU (Court of Justice)
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
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  • Ireland
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  • Latvia
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  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
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  • The Netherlands
  • United Kingdom

Number of Legal Literature by country :

  • EU level
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
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  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom

Number of Other Materials by country :

  • EU level
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
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  • Luxembourg
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  • Romania
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  • The Netherlands
  • United Kingdom


8. This Directive is without prejudice to any conditions of establishment or of authorisation regimes, or to the deontological codes of conduct or other specific rules governing regulated professions in order to uphold high standards of integrity on the part of the professional, which Member States may, in conformity with Community law, impose on professionals.
  • EC Guidances (0)
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  • Legal Literature (1)
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  • regulated profession
    No EC guidance for this article

Number of Local Implementations by country :

  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
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  • Denmark
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  • Finland
  • France
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  • Poland
  • Portugal
  • Romania
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  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom

Number of Cases by country :

  • EU (Court of Justice)
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
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  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom

Number of Legal Literature by country :

  • EU level
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland (1)
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom

Number of Other Materials by country :

  • EU level
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
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  • Germany
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  • United Kingdom


9. In relation to "financial services", as defined in Directive 2002/65/EC, and immovable property, Member States may impose requirements which are more restrictive or prescriptive than this Directive in the field which it approximates.

Number of Local Implementations by country :

  • Austria
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  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
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  • Greece
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  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom

Number of Cases by country :

  • EU (Court of Justice) (1)
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom

Number of Legal Literature by country :

  • EU level
  • Austria
  • Belgium (2)
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland (1)
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands (1)
  • United Kingdom

Number of Other Materials by country :

  • EU level
  • Austria
  • Belgium
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  • Cyprus
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  • Finland
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  • Slovenia
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  • The Netherlands
  • United Kingdom


10. This Directive shall not apply to the application of the laws, regulations and administrative provisions of Member States relating to the certification and indication of the standard of fineness of articles of precious metal.
  • EC Guidances (0)
  • Local Implementations (0)
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  • precious metal
    No EC guidance for this article

Number of Local Implementations by country :

  • Austria
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  • Finland
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  • Lithuania
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  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom

Number of Cases by country :

  • EU (Court of Justice)
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
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  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom

Number of Legal Literature by country :

  • EU level
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland (1)
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom

Number of Other Materials by country :

  • EU level
  • Austria
  • Belgium
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  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom


Article 4 : Internal market

  • EC Guidances (0)
  • Local Implementations (0)
  • Cases (1)
  • Legal Literature (8)
  • Other Materials (0)

    No EC guidance for this article

Number of Local Implementations by country :

  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom

Number of Cases by country :

  • EU (Court of Justice) (1)
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom

Number of Legal Literature by country :

Number of Other Materials by country :

  • EU level
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom

Member States shall neither restrict the freedom to provide services nor restrict the free movement of goods for reasons falling within the field approximated by this Directive.
    No EC guidance for this article

Number of Local Implementations by country :

  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom

Number of Cases by country :

  • EU (Court of Justice)
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom

Number of Legal Literature by country :

  • EU level
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United Kingdom

Number of Other Materials by country :

  • EU level
  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
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