Reports and statistics

Number of complaints by country

Country of trader
  # AT BE BG CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MT NL NO PL PT RO SE SI SK TOTAL
Country of consumer
AT 82 4 1 - - 308 2 - 5 1 10 33 - - 6 5 - 4 - - 5 - 1 18 - 2 - - 3 - - 490
BE 5 244 4 1 - 102 3 2 22 - 81 99 2 - 11 42 - 15 - - 5 - - 140 - 5 1 1 5 - 1 791
BG 5 3 110 1 - 25 - - 5 4 5 60 4 - 45 10 - 9 - - - 1 3 8 - 6 - 28 1 - 1 334
CY - 2 - 7 - 11 - - 2 - 1 9 6 - 6 1 - 4 - - - - 1 4 - - 1 1 - - - 56
CZ 5 - - 1 45 22 4 - - - - 13 - - 12 8 - 3 - - 4 - - 6 - 3 - - - - 4 130
DE 98 20 4 10 16 5960 34 6 83 4 142 457 6 3 49 64 - 61 - 2 50 4 12 176 - 25 4 8 20 3 14 7335
DK 1 1 4 1 - 33 65 3 6 - 6 29 1 - 8 5 - 4 - - 2 - - 9 - 1 1 - 1 - - 181
EE - 1 - 1 - 14 1 49 10 2 4 25 - - 4 4 - 5 - 3 - 7 3 5 - 1 - - 4 - - 143
ES 6 23 - 4 2 320 8 5 1890 9 149 347 5 1 46 96 - 45 - 2 36 - 4 59 - 7 5 3 18 2 1 3093
FI 2 - - 2 - 30 3 5 2 20 6 16 - - 2 3 - 1 - - - - 2 6 - 1 - - 5 - - 106
FR 16 76 3 4 2 315 6 - 87 5 1169 257 4 - 14 76 - 47 - 2 22 - 6 47 - 6 20 1 6 - 6 2197
GB 55 21 6 9 11 204 68 3 112 2 117 5668 13 1 167 185 - 47 - 2 27 3 42 66 - 4 9 3 27 1 3 6876
GR 1 4 6 - 2 33 - - 7 1 14 80 105 - 2 13 - 8 - 1 2 1 1 9 - - - 2 1 1 1 295
HR 2 1 - - 1 14 - - 8 - 2 18 - 61 8 - - 1 - 1 1 - - 3 - - - - - - - 121
HU 2 2 - 7 4 29 1 - 3 - 3 27 3 1 261 11 - 6 - - 2 1 - 6 - 4 - 124 - 1 11 509
IE 5 1 - 1 - 20 1 - 13 - 6 167 3 - - 137 - 5 - - 1 - - 9 - 2 2 1 1 - - 375
IS - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 0
IT 6 11 1 13 2 156 2 1 49 2 34 113 2 - 59 70 - 829 - 1 23 - 5 29 - 3 5 1 - 3 1 1421
LI - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 0
LT 1 - - 2 1 13 - 1 5 - 2 18 - - 23 1 - 2 - 192 2 - - 7 - 4 - - - - - 274
LU 3 1 - - - 17 - - 5 - 2 3 1 - 3 - - 2 - 1 3 - 1 1 - - 1 - - - - 44
LV - - - 1 - 14 2 6 2 - 1 32 - - 12 3 - 2 - 5 1 23 1 1 - 1 - - 1 - 1 109
MT - - - - - 5 - - - - 1 28 - - 5 1 - - - - 1 - 4 2 - - - - - - - 47
NL 7 8 - 1 - 68 3 - 12 1 11 53 2 - 15 17 - 3 - - 1 - 2 328 - 3 3 - 2 - - 540
NO - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 0
PL 5 2 1 18 - 74 1 - 7 - 5 57 - - 41 11 - 5 - - 4 - - 7 - 444 - 2 3 - 1 688
PT 4 1 - 4 4 57 1 1 141 - 65 86 2 - 8 21 - 13 - - 5 - 1 14 - 1 322 2 1 - 1 755
RO 5 3 3 2 1 33 1 - 5 - 7 95 4 - 121 3 - 3 - - 4 - 4 7 - 3 - 249 - 2 2 557
SE 11 - - 1 - 40 18 2 8 - 6 37 1 - 25 17 - 2 - - - - 3 16 - - - - 27 1 - 215
SI - - - - - 21 - - 3 - 2 8 2 1 6 1 - 1 - - - - - 8 - 1 - 1 - 7 1 63
SK 3 - 3 2 13 17 1 - 9 - 3 18 - - 3 3 - - - - 1 - 1 1 - 4 1 - - - 24 107
TOTAL  330 429 146 93 104 7955 225 84 2501 51 1854 7853 166 68 962 808 0 1127 0 212 202 40 97 992 0 531 375 427 126 21 73 27852

Percentage of national and cross-border complaints

Type Number
CrossBorder 11694
National 18746

Top 10 most complained about sectors

Name of sector Number
Clothing (including tailor-made goods) and footwear 3183
Airlines 2336
Information and communication technology (ICT) goods 2241
Mobile telephone services 1517
Electronic goods (non-ICT/recreational) 1459
Furnishings 1120
Leisure goods (sports equipment, musical instruments, etc) 1051
Spares and accessories for vehicles and other means of personal transport 789
Internet services 733
Large domestic household appliances (including vacuum cleaners and microwaves) 604




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