Reports and statistics

Number of complaints by country

Country of trader
  # AT BE BG CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MT NL NO PL PT RO SE SI SK TOTAL
Country of consumer
AT 68 3 1 - - 264 - - 5 1 9 29 - - 6 5 - 4 - - 4 - - 16 - 2 - - 2 - - 419
BE 4 213 4 - - 92 2 2 19 - 68 89 2 - 10 41 - 13 - - 5 - - 124 - 4 1 1 4 - 1 699
BG 5 2 89 1 - 23 - - 5 4 5 46 4 - 26 8 - 9 - - - 1 1 7 - 6 - 23 1 - 1 267
CY - 2 - 5 - 9 - - 2 - 1 6 6 - 4 1 - 4 - - - - 1 4 - - 1 1 - - - 47
CZ 4 - - 1 45 21 2 - - - - 10 - - 11 8 - 3 - - 4 - - 6 - 3 - - - - 4 122
DE 86 19 4 9 16 5142 26 4 70 3 120 397 5 2 33 47 - 52 - 2 44 4 7 153 - 22 2 7 16 3 14 6309
DK 1 1 4 1 - 31 55 3 6 - 4 25 1 - 6 4 - 4 - - - - - 9 - 1 - - 1 - - 157
EE - - - 1 - 12 1 39 9 2 3 22 - - 4 4 - 3 - 2 - 7 2 3 - 1 - - 3 - - 118
ES 5 18 - 3 2 292 6 5 1600 5 108 308 5 1 33 86 - 37 - 2 34 - 3 54 - 5 5 3 16 2 1 2639
FI 2 - - 2 - 28 3 3 2 17 6 13 - - 2 1 - 1 - - - - 1 5 - 1 - - 4 - - 91
FR 12 65 3 4 2 277 4 - 79 3 999 215 4 - 13 68 - 38 - 2 18 - 6 42 - 6 18 1 5 - 6 1890
GB 46 20 6 9 9 165 10 3 88 2 97 4947 12 1 137 166 - 41 - 1 24 3 40 58 - 4 8 3 24 1 3 5928
GR 1 4 5 - 2 28 - - 6 1 13 71 87 - 2 8 - 6 - 1 2 1 1 6 - - - 2 - - 1 248
HR 2 1 - - 1 11 - - 7 - 2 14 - 56 7 - - 1 - 1 1 - - 3 - - - - - - - 107
HU 1 2 - 7 3 22 1 - 3 - 3 24 2 - 217 10 - 4 - - 2 1 - 5 - 1 - 97 - - 10 415
IE 4 1 - - - 18 1 - 11 - 4 145 2 - - 120 - 5 - - - - - 8 - 2 2 1 1 - - 325
IS - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 0
IT 6 8 1 9 1 137 2 - 44 2 27 103 2 - 47 60 - 705 - - 19 - 4 24 - 3 4 1 - 3 1 1213
LI - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 0
LT 1 - - 2 1 11 - - 4 - 2 18 - - 21 - - 2 - 141 2 - - 6 - 4 - - - - - 215
LU 2 1 - - - 13 - - 5 - 2 3 1 - 2 - - 1 - - 3 - 1 - - - 1 - - - - 35
LV - - - 1 - 11 2 3 1 - 1 28 - - 8 3 - - - 4 1 19 1 1 - 1 - - 1 - 1 87
MT - - - - - 4 - - - - - 24 - - 5 1 - - - - 1 - 4 2 - - - - - - - 41
NL 4 8 - 1 - 57 1 - 12 1 11 45 2 - 10 15 - 2 - - 1 - 2 283 - 3 2 - 2 - - 462
NO - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 0
PL 5 - - 16 - 67 - - 6 - 3 53 - - 29 10 - 5 - - 3 - - 5 - 385 - 2 3 - 1 593
PT 3 1 - 4 4 54 - 1 115 - 60 68 2 - 7 19 - 13 - - 4 - - 11 - 1 261 2 - - 1 631
RO 2 1 2 2 1 31 1 - 3 - 6 84 4 - 85 2 - 3 - - 4 - 4 7 - 3 - 214 - 2 2 463
SE 10 - - 1 - 33 16 2 7 - 4 34 1 - 22 15 - 2 - - - - 3 15 - - - - 20 1 - 186
SI - - - - - 20 - - 3 - 2 8 2 1 5 1 - 1 - - - - - 8 - 1 - 1 - 7 1 61
SK 3 - 2 2 11 16 1 - 6 - 1 15 - - 2 3 - - - - 1 - 1 1 - 4 1 - - - 20 90
TOTAL  277 370 121 81 98 6889 134 65 2118 41 1561 6844 144 61 754 706 0 959 0 156 177 36 82 866 0 463 306 359 103 19 68 23858

Percentage of national and cross-border complaints

Type Number
CrossBorder 10099
National 16148

Top 10 most complained about sectors

Name of sector Number
Clothing (including tailor-made goods) and footwear 2674
Airlines 1934
Information and communication technology (ICT) goods 1920
Mobile telephone services 1348
Electronic goods (non-ICT/recreational) 1264
Furnishings 962
Leisure goods (sports equipment, musical instruments, etc) 892
Spares and accessories for vehicles and other means of personal transport 697
Internet services 643
Hotels and other holiday accommodation 515




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