Reports and statistics

Number of complaints by country

Country of trader
  # AT BE BG CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LT LU LV MT NL NO PL PT RO SE SI SK TOTAL
Country of consumer
AT 82 4 1 - 1 344 6 - 6 2 11 36 - - 9 5 - 4 - 4 - 1 15 - 1 - - 3 - - 535
BE 4 255 4 - 1 112 8 3 24 - 92 104 2 - 13 40 - 17 - 6 - - 162 - 6 2 1 6 - 1 863
BG 6 2 121 1 - 24 1 - 4 3 5 71 4 - 62 9 - 7 - - - 3 13 - 6 - 30 1 - 1 374
CY - 1 - 8 - 11 - - 3 - - 9 5 - 6 2 - 5 - 1 - 1 3 - - - 1 - - - 56
CZ 5 - 1 1 49 23 4 - - - - 17 - - 13 11 - 3 1 4 - - 6 - 4 - - - - 4 146
DE 110 17 5 12 18 6410 37 6 85 12 164 488 6 3 74 74 - 68 2 52 2 13 185 1 30 5 8 24 3 15 7929
DK 2 1 4 1 - 35 69 2 6 - 6 32 - - 11 6 - 4 - 2 - - 10 - 2 1 - 3 - - 197
EE - - - 1 - 12 1 57 9 1 4 24 1 - 3 3 - 6 7 - 6 3 4 - - - - 4 - - 146
ES 8 21 - 5 3 344 8 5 1940 9 169 365 5 1 63 111 - 53 2 46 - 6 66 - 6 10 2 23 2 1 3274
FI 2 - - 2 - 31 3 6 5 21 6 18 - - 2 3 - - 1 1 - 3 5 - 1 - - 6 - - 116
FR 19 70 3 4 3 323 5 1 94 5 1155 267 5 - 23 76 - 53 2 20 - 6 49 - 4 22 - 8 - 5 2222
GB 60 19 9 9 11 217 238 3 124 3 135 5782 13 - 201 200 - 53 2 32 3 45 72 - 6 7 4 27 1 3 7279
GR 1 2 4 1 2 41 1 - 5 1 17 91 122 - 3 18 - 10 1 4 - 3 9 - - - 2 2 1 1 342
HR 2 1 - - 1 19 2 - 9 - 2 24 - 70 7 - - 3 1 1 - - 4 - - - - - - 1 147
HU 2 3 2 6 6 37 2 - 4 - 3 32 3 1 298 15 - 7 - 2 1 2 6 - 8 - 154 - 1 11 606
IE 5 1 - 1 - 24 6 - 13 - 5 178 2 - 1 150 - 6 - - - - 8 - 3 1 - 2 - - 406
IS - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 0
IT 9 13 1 13 2 176 2 1 55 2 37 126 3 - 76 89 - 890 - 25 1 5 32 - 2 5 1 4 3 1 1574
LT 1 - - 2 1 16 1 1 6 - 2 25 - - 27 1 - 2 219 2 2 - 9 - 4 - - - - - 321
LU 3 2 1 - - 19 - - 5 - 3 3 1 - 4 - - 3 1 3 - - 2 - - 1 - 1 - - 52
LV - - - 1 - 17 1 7 2 - 1 34 - - 16 2 - 2 5 1 26 1 1 - 1 - - 1 - 1 120
MT - - - - - 7 1 - - - 1 28 - - 6 1 - - - 1 - 4 3 - - - - - - - 52
NL 7 9 - 1 - 81 6 - 12 1 11 57 2 - 20 15 - 4 - 3 - 3 367 - 3 3 - 2 - - 607
NO - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 0
PL 5 2 1 15 - 86 1 - 7 - 5 64 - - 53 12 - 5 1 4 1 - 9 - 502 - 2 6 - 1 782
PT 2 1 - 4 4 74 2 1 179 - 69 99 - - 8 20 - 14 - 5 - 1 18 - 1 373 2 2 - 1 880
RO 7 3 4 2 2 38 1 - 9 - 9 107 5 - 160 3 - 2 - 4 - 5 8 - 5 - 264 - 2 2 642
SE 16 - - 2 - 48 24 2 8 - 6 43 1 - 24 17 - 2 1 1 1 4 16 - - - - 30 1 - 247
SI 1 - - - - 23 - - 3 - 2 10 2 1 7 2 - 2 - - - - 8 - 1 - 1 - 7 1 71
SK 2 - 2 2 12 20 1 - 9 - 2 22 - - 5 3 - - - 1 - 1 1 - 4 1 - - - 23 111
TOTAL  361 427 163 94 116 8612 431 95 2626 60 1922 8156 182 76 1195 888 0 1225 246 225 43 110 1091 1 600 431 472 155 21 73 30097

Percentage of national and cross-border complaints

Type Number
CrossBorder 10782
National 19315

Top 10 most complained about sectors

Name of sector Number
Clothing (including tailor-made goods) and footwear 3402
Airlines 2733
Information and communication technology (ICT) goods 2344
Electronic goods (non-ICT/recreational) 1529
Mobile telephone services 1492
Leisure goods (sports equipment, musical instruments, etc) 1122
Furnishings 1106
Spares and accessories for vehicles and other means of personal transport 839
Internet services 756
Large domestic household appliances (including vacuum cleaners and microwaves) 626




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