Reports and statistics

Number of complaints by country

Country of trader
  # AT BE BG CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MT NL NO PL PT RO SE SI SK TOTAL
Country of consumer
AT 78 4 1 - 1 311 4 - 6 1 10 34 - - 7 5 - 4 - - 4 - 1 15 - 1 - - 3 - - 490
BE 4 240 4 - 1 100 6 3 21 - 84 99 2 - 13 38 - 16 - - 6 - - 139 - 5 2 1 5 - 1 790
BG 6 2 109 1 - 21 - - 4 3 5 63 4 - 54 8 - 6 - - - - 3 10 - 6 - 28 1 - 1 335
CY - 1 - 8 - 10 - - 2 - - 9 5 - 5 2 - 5 - - - - 1 3 - - - 1 - - - 52
CZ 5 - - 1 47 22 4 - - - - 15 - - 13 9 - 3 - - 4 - - 6 - 4 - - - - 3 136
DE 102 15 4 11 17 5896 33 6 80 7 148 455 6 2 64 71 - 58 - 2 51 2 13 171 - 26 4 8 19 3 15 7289
DK 2 1 4 1 - 32 59 1 6 - 6 30 - - 8 6 - 4 - - 2 - - 9 - 2 1 - 1 - - 175
EE - - - 1 - 11 1 53 9 1 4 22 1 - 3 3 - 6 - 5 - 6 3 4 - - - - 4 - - 137
ES 6 21 - 5 2 317 8 5 1828 9 148 340 5 1 55 100 - 48 - 2 44 - 6 62 - 6 7 2 19 2 1 3049
FI 2 - - 2 - 31 3 5 3 19 6 17 - - 2 2 - - - - - - 3 5 - 1 - - 5 - - 106
FR 15 68 3 4 3 295 5 - 82 5 1066 238 4 - 20 74 - 47 - 2 19 - 6 42 - 4 19 - 6 - 4 2031
GB 55 19 7 9 11 207 125 3 113 2 118 5422 12 - 181 178 - 49 - 2 29 3 43 66 - 3 7 4 27 1 3 6699
GR 1 2 4 - 2 38 1 - 5 1 16 86 107 - 2 15 - 8 - 1 2 - 1 8 - - - 2 1 1 1 305
HR 2 1 - - 1 17 1 - 8 - 2 21 - 61 6 - - 2 - 1 1 - - 4 - - - - - - - 128
HU 2 2 1 6 5 33 2 - 3 - 3 26 3 1 261 12 - 7 - - 2 1 1 6 - 4 - 135 - 1 10 527
IE 5 1 - 1 - 19 2 - 12 - 4 165 1 - - 136 - 5 - - - - - 8 - 3 1 - 2 - - 365
IS - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 0
IT 9 12 1 13 2 153 2 1 51 2 35 116 3 - 67 78 - 820 - - 23 1 5 30 - 2 5 1 3 3 1 1439
LI - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 0
LT 1 - - 2 1 14 - 1 4 - 2 20 - - 25 1 - 2 - 195 2 2 - 7 - 4 - - - - - 283
LU 3 1 - - - 17 - - 5 - 2 3 1 - 4 - - 3 - 1 3 - - 1 - - 1 - - - - 45
LV - - - 1 - 14 1 7 2 - 1 32 - - 12 2 - 2 - 5 1 24 1 1 - 1 - - 1 - 1 109
MT - - - - - 7 1 - - - 1 27 - - 5 1 - - - - 1 - 4 2 - - - - - - - 49
NL 5 8 - 1 - 67 5 - 12 1 11 53 2 - 17 15 - 4 - - 3 - 2 328 - 3 3 - 2 - - 542
NO - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 0
PL 5 2 1 15 - 72 1 - 6 - 4 58 - - 43 12 - 5 - - 4 1 - 9 - 450 - 2 3 - 1 694
PT 2 1 - 4 4 65 2 1 154 - 64 94 - - 7 19 - 14 - - 5 - 1 15 - 1 331 2 2 - 1 789
RO 7 3 3 2 - 35 1 - 8 - 9 97 5 - 141 3 - 2 - - 4 - 4 8 - 3 - 245 - 2 2 584
SE 14 - - 1 - 44 20 2 8 - 5 39 1 - 22 17 - 2 - 1 1 - 3 15 - - - - 26 1 - 222
SI 1 - - - - 22 - - 3 - 2 9 2 1 6 2 - 1 - - - - - 8 - 1 - 1 - 7 1 67
SK 2 - 2 2 11 18 1 - 9 - 2 18 - - 4 3 - - - - 1 - 1 1 - 4 1 - - - 22 102
TOTAL  334 404 144 91 108 7888 288 88 2444 51 1758 7608 164 66 1047 812 0 1123 0 217 212 40 102 983 0 534 382 432 130 21 68 27539

Percentage of national and cross-border complaints

Type Number
CrossBorder 9678
National 17861

Top 10 most complained about sectors

Name of sector Number
Clothing (including tailor-made goods) and footwear 3137
Airlines 2431
Information and communication technology (ICT) goods 2194
Mobile telephone services 1422
Electronic goods (non-ICT/recreational) 1420
Furnishings 1040
Leisure goods (sports equipment, musical instruments, etc) 1024
Spares and accessories for vehicles and other means of personal transport 763
Internet services 703
Large domestic household appliances (including vacuum cleaners and microwaves) 578




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