Reports and statistics

Number of complaints by country

Country of trader
  # AT BE BG CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MT NL NO PL PT RO SE SI SK TOTAL
Country of consumer
AT 68 3 1 - - 268 - - 5 1 9 29 - - 6 5 - 4 - - 4 - - 17 - 2 - - 2 - - 424
BE 4 217 4 - - 93 2 2 19 - 69 90 2 - 10 41 - 13 - - 5 - - 124 - 4 1 1 4 - 1 706
BG 5 2 90 1 - 23 - - 5 4 5 47 4 - 26 9 - 9 - - - 1 1 7 - 6 - 23 1 - 1 270
CY - 2 - 5 - 9 - - 2 - 1 7 6 - 4 1 - 4 - - - - 1 4 - - 1 1 - - - 48
CZ 4 - - 1 45 21 2 - - - - 10 - - 11 8 - 3 - - 4 - - 6 - 3 - - - - 4 122
DE 87 19 4 9 16 5207 26 4 70 3 121 399 5 2 33 47 - 53 - 2 45 4 7 153 - 23 2 7 16 3 14 6381
DK 1 1 4 1 - 31 56 3 6 - 4 26 1 - 7 4 - 4 - - - - - 9 - 1 - - 1 - - 160
EE - 1 - 1 - 12 1 39 9 2 3 22 - - 4 4 - 3 - 2 - 7 2 3 - 1 - - 3 - - 119
ES 5 20 - 3 2 294 6 5 1624 5 110 309 5 1 33 86 - 40 - 2 34 - 3 56 - 5 5 3 16 2 1 2675
FI 2 - - 2 - 28 3 3 2 17 6 13 - - 2 1 - 1 - - - - 1 5 - 1 - - 4 - - 91
FR 12 66 3 4 2 279 4 - 80 3 1007 218 4 - 13 68 - 39 - 2 18 - 6 42 - 6 18 1 5 - 6 1906
GB 48 20 6 9 9 166 12 3 91 2 98 5008 12 1 139 168 - 41 - 1 24 3 40 59 - 4 8 3 24 1 3 6003
GR 1 4 5 - 2 29 - - 6 1 13 71 87 - 2 8 - 7 - 1 2 1 1 6 - - - 2 - - 1 250
HR 2 1 - - 1 12 - - 7 - 2 15 - 57 7 - - 1 - 1 1 - - 3 - - - - - - - 110
HU 1 2 - 7 3 25 1 - 3 - 3 24 2 - 220 10 - 4 - - 2 1 - 5 - 2 - 99 - - 10 424
IE 4 1 - - - 18 1 - 11 - 4 147 2 - - 121 - 5 - - 1 - - 9 - 2 2 1 1 - - 330
IS - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 0
IT 6 8 1 9 1 139 2 - 44 2 27 104 2 - 47 61 - 716 - - 19 - 5 25 - 3 4 1 - 3 1 1230
LI - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 0
LT 1 - - 2 1 11 - - 5 - 2 18 - - 21 - - 2 - 147 2 - - 6 - 4 - - - - - 222
LU 2 1 - - - 13 - - 5 - 2 3 1 - 2 - - 1 - - 3 - 1 - - - 1 - - - - 35
LV - - - 1 - 11 2 3 1 - 1 29 - - 9 3 - - - 4 1 20 1 1 - 1 - - 1 - 1 90
MT - - - - - 5 - - - - - 24 - - 5 1 - - - - 1 - 4 2 - - - - - - - 42
NL 4 8 - 1 - 58 1 - 12 1 11 45 2 - 10 16 - 2 - - 1 - 2 285 - 3 3 - 2 - - 467
NO - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 0
PL 5 - - 16 - 68 - - 6 - 3 55 - - 30 10 - 5 - - 3 - - 6 - 391 - 2 3 - 1 604
PT 3 1 - 4 4 54 - 1 115 - 60 69 2 - 7 19 - 13 - - 4 - 1 12 - 1 269 2 - - 1 642
RO 3 1 2 2 1 32 1 - 3 - 6 84 4 - 86 2 - 3 - - 4 - 4 7 - 3 - 217 - 2 2 469
SE 10 - - 1 - 35 16 2 7 - 4 34 1 - 22 15 - 2 - - - - 3 15 - - - - 21 1 - 189
SI - - - - - 20 - - 3 - 2 8 2 1 5 1 - 1 - - - - - 8 - 1 - 1 - 7 1 61
SK 3 - 2 2 11 16 1 - 6 - 1 15 - - 2 3 - - - - 1 - 1 1 - 4 1 - - - 21 91
TOTAL  281 378 122 81 98 6977 137 65 2147 41 1574 6923 144 62 763 712 0 976 0 162 179 37 84 876 0 471 315 364 104 19 69 24161

Percentage of national and cross-border complaints

Type Number
CrossBorder 10221
National 16361

Top 10 most complained about sectors

Name of sector Number
Clothing (including tailor-made goods) and footwear 2715
Airlines 1955
Information and communication technology (ICT) goods 1951
Mobile telephone services 1358
Electronic goods (non-ICT/recreational) 1275
Furnishings 979
Leisure goods (sports equipment, musical instruments, etc) 901
Spares and accessories for vehicles and other means of personal transport 708
Internet services 649
Hotels and other holiday accommodation 519




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