Reports and statistics

Number of complaints by country

Country of trader
  # AT BE BG CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MT NL NO PL PT RO SE SI SK TOTAL
Country of consumer
AT 81 3 1 - - 307 2 - 5 1 10 33 - - 6 5 - 4 - - 5 - 1 18 - 2 - - 3 - - 487
BE 5 243 4 1 - 102 3 2 22 - 80 99 2 - 11 42 - 15 - - 5 - - 140 - 5 1 1 5 - 1 789
BG 5 3 109 1 - 25 - - 5 4 5 60 4 - 43 10 - 9 - - - 1 3 8 - 6 - 28 1 - 1 331
CY - 2 - 7 - 11 - - 2 - 1 9 6 - 6 1 - 4 - - - - 1 4 - - 1 1 - - - 56
CZ 5 - - 1 45 22 4 - - - - 13 - - 12 8 - 3 - - 4 - - 6 - 3 - - - - 4 130
DE 98 20 4 10 16 5926 33 6 83 4 142 455 6 2 49 64 - 61 - 2 50 4 10 176 - 25 4 8 19 3 14 7294
DK 1 1 4 1 - 33 64 3 6 - 6 28 1 - 8 5 - 4 - - 2 - - 9 - 1 1 - 1 - - 179
EE - 1 - 1 - 14 1 49 10 2 4 25 - - 4 4 - 4 - 3 - 7 3 5 - 1 - - 4 - - 142
ES 6 23 - 4 2 319 8 5 1878 9 148 346 5 1 46 96 - 45 - 2 36 - 4 59 - 7 5 3 18 2 1 3078
FI 2 - - 2 - 30 3 5 2 20 6 16 - - 2 3 - 1 - - - - 2 6 - 1 - - 5 - - 106
FR 16 76 3 4 2 314 6 - 87 5 1164 257 4 - 14 76 - 47 - 2 22 - 6 46 - 6 20 1 6 - 6 2190
GB 55 21 6 9 11 202 67 3 110 2 117 5651 12 1 165 185 - 47 - 2 27 3 41 66 - 4 9 3 27 1 3 6850
GR 1 4 6 - 2 33 - - 7 1 14 80 105 - 2 12 - 8 - 1 2 1 1 9 - - - 2 1 1 1 294
HR 2 1 - - 1 14 - - 8 - 2 18 - 61 8 - - 1 - 1 1 - - 3 - - - - - - - 121
HU 2 2 - 7 4 29 1 - 3 - 3 26 3 1 257 11 - 6 - - 2 1 - 6 - 4 - 124 - 1 11 504
IE 5 1 - 1 - 20 1 - 13 - 6 167 3 - - 137 - 5 - - 1 - - 9 - 2 2 1 1 - - 375
IS - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 0
IT 6 11 1 13 2 152 2 1 49 2 32 113 2 - 58 70 - 825 - 1 22 - 5 29 - 3 5 1 - 3 1 1409
LI - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 0
LT 1 - - 2 1 13 - 1 5 - 2 18 - - 23 1 - 2 - 189 2 - - 7 - 4 - - - - - 271
LU 3 1 - - - 17 - - 5 - 2 3 1 - 3 - - 2 - 1 3 - 1 1 - - 1 - - - - 44
LV - - - 1 - 14 2 6 2 - 1 32 - - 12 3 - 2 - 5 1 23 1 1 - 1 - - 1 - 1 109
MT - - - - - 5 - - - - 1 28 - - 5 1 - - - - 1 - 4 2 - - - - - - - 47
NL 7 8 - 1 - 68 3 - 12 1 11 53 2 - 15 17 - 3 - - 1 - 2 327 - 3 3 - 2 - - 539
NO - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 0
PL 5 2 1 18 - 73 1 - 7 - 5 56 - - 41 10 - 5 - - 4 - - 7 - 443 - 2 3 - 1 684
PT 4 1 - 4 4 57 1 1 141 - 65 85 2 - 8 21 - 13 - - 4 - 1 14 - 1 320 2 1 - 1 751
RO 5 3 3 2 1 33 1 - 5 - 7 95 4 - 119 2 - 3 - - 4 - 4 7 - 3 - 248 - 2 2 553
SE 11 - - 1 - 39 18 2 8 - 6 36 1 - 25 17 - 2 - - - - 3 16 - - - - 27 1 - 213
SI - - - - - 21 - - 3 - 2 8 2 1 6 1 - 1 - - - - - 8 - 1 - 1 - 7 1 63
SK 3 - 3 2 13 17 1 - 9 - 3 17 - - 3 3 - - - - 1 - 1 1 - 4 1 - - - 24 106
TOTAL  329 427 145 93 104 7910 222 84 2487 51 1845 7827 165 67 951 805 0 1122 0 209 200 40 94 990 0 530 373 426 125 21 73 27715

Percentage of national and cross-border complaints

Type Number
CrossBorder 11640
National 18654

Top 10 most complained about sectors

Name of sector Number
Clothing (including tailor-made goods) and footwear 3166
Airlines 2323
Information and communication technology (ICT) goods 2231
Mobile telephone services 1513
Electronic goods (non-ICT/recreational) 1446
Furnishings 1115
Leisure goods (sports equipment, musical instruments, etc) 1047
Spares and accessories for vehicles and other means of personal transport 787
Internet services 730
Large domestic household appliances (including vacuum cleaners and microwaves) 600




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