Getting started

Learn how to use this site to find out-of-court solutions for disputes over online sales.

  1. Presentation of this site
  2. Read about the legislation behind this site
  3. What the dispute resolution bodies do
  4. What the national contact points do

Tutorials

If you need help on using this site, you can follow our tutorials.


Frequently asked questions

For answers to Frequently Asked Questions, consult the list

Get support

If you can't find the answer to your question, contact your national contact point by clicking the button below.