Operation

Project stage description: 

During this stage, the newly developed grid infrastructure is now operational. The focus of the TSO’s activity at this point is to ensure that the Operation is running smoothly, and that no unexpected technical or environmental issues arise. Further, during the Operation stage, the TSO may still be involved in implementing Compensation measures negotiated in earlier project stages and mending potential structural damages. 

A Presentation of the new grid line at the starting point of Operation or even a launch party for all affected stakeholders and the media are commonly regarded as good gesture and mark the last detail of a transparent dialogue shaped by mutual appreciation.

Stakeholders involved in this stage: 
Usual patterns: 

At this point the TSO has to ensure that the new power lines are functioning correctly, and that any negotiated Compensation measures are being put in place. Potential structural damages should be mended in a timely manner and if appropriate an opening event should be organised.

Further project-specific questions: 
  • What promises have been made in previous project stages?
  • Is there any structural damage due to construction? How can it be mended quickly? 
  • How should the opening be announced? (Rather formal public Presentation for stakeholders and media or rather informal launch event?) 
  • Are there any positive lessons that have been learned during the duration of this project that can be communicated for use in future projects?
Usual patterns: 

The media should report about the opening and summarise the grid development process as a whole.

It can keep the general public informed about the effects of the new grid infrastructure on the region or country.

 

Further project-specific questions: 
  • What are reportable facts about the whole grid development process? 

  • Can a press conference be held at the opening ceremony? What media are to be invited?

  • How significant are the changes/benefits created through the new grid?

Typical channels to use in communication: 
Usual patterns: 

TSOs can use their website to provide updates, such as performance data or data on changing electricity prices, as well as other effects the project may have had. 

They could also communicate on Compensation measures and on any lessoned learned, either about the technical aspects of the project, or the experience of stakeholder engagement and interaction.

 

Further project-specific questions: 
  • Are there any positive impacts which could be traced to the specific project or to the national grid plan in general?   
  • Are there any lessons learned which could be useful to communicate?
Essential content communicated: 
Usual patterns: 

Compensation measures need to be implemented as previously agreed and stakeholders entitled to those measures should be kept informed as to implementation progress. 

The TSO may wish to showcase particularly successful or sell-received Compensation measures to a wider audience.

Structural damages to individuals or the environment are to be mitigated or mended as soon as possible.

 

Further project-specific questions: 
  • Which Compensation measures have or are being implemented? How long will implementation take?
Usual patterns: 

TSOs can publish the technical benefits of the new grid, for example on the Project website. They may also choose to publish certain technical information on Operations in dedicated technical documents or annual reports.

Further project-specific questions: 
  • Which Technical details would be interesting to a wider public? Which should be published in more technical reports?