Communication channels

World Café

The World Café is an interactive and participatory event for collaborative dialogue and knowledge sharing to create a living network of ideas, conversation and action. A World Café generally works as follows: In a literal “café” ambiance, participants discuss an issue in small groups of four to ten people while sitting around the small café tables. At regular and pre-defined intervals the participants move to a new table to discuss another issue or challenge other participants with their opinions.

Town hall meeting

A Town hall meeting is a single public event at which participants meet in a public space, typically indoors, such as a town hall or a community centre to learn about and discuss a given topic such as a grid project. It can take different formats, ranging from expert panel discussions with a Q&A session, to “fish bowl discussions” with representatives from the participants’ side, to the division of the participants into working groups. 

Social media

Social media is a communication channel that is widely and easily accessible to all potential stakeholders. Therefore, a very large audience can be reached at once and continuously throughout the duration of the project. Social media is particularly useful to publish updates and information in real-time. It can be used by the project developers and also Permitting authorities and other public authorities, Regulators and even NGOs to inform about and discuss certain grid development projects as well as grid development in general.

Field visit

In the context of power grid development, Field visits are a comparatively innovative and unconventional channel for local stakeholders and project developers (especially TSOs) to get together in an informal way in the vicinity of an existing transmission line in order to learn about each other’s concerns about a specific grid project.


In general, Mediations are typically referred to as structured, voluntary procedures to find constructive solutions to a conflict among different parties, commonly in order to avoid long lasting and unsatisfying court proceedings. 

Project information offices

In the context of communication and stakeholder involvement in power Project information offices with public consultation hours can be established by TSOs or other project sponsors to temporarily base project staff in a central location along the route and make project information available to the interested public – while also providing a permanent opportunity to hand in feedback on the current state of planning.

Citizens helpline

A citizens helpline is a phone number people can call to get immediate telephone counselling and information, either regarding a certain grid development project and its implications or regarding grid development projects and their implications in general. They are usually set up by TSOs or Permitting Authorities to create a single point of contact for affected and/or concerned citizens. The helpline should be run by trained staff that is able to handle all usual kinds of potential requests and can react and respond accordingly.

Public space events

A Public space event could refer to a wide range of face-to-face Presentations taking place in public open spaces. It could range from the installation of a stand in a public space to an informative meeting before or during a public event (e.g. a cultural or sporting event). 

Closed-door meeting

Closed-door meetings are small group or even one-on-one conversations behind closed doors – typically taking place in smaller circles than Roundtables and usually called because of a few specific issues that are disputed among the participating parties.