Requesting access to ELAN as part of a Issuing Authority as a first time user or as an existing user
For the user of a virtual authority to get access to relevant licenses in TRACES (AGRIM- AGREX-TCDOC) they are required to have at least one admin user linked to their profile.
This means that the following box in authority details in TRACES should contain the information related to at least one admin user of that Authority.
Note
Possible preliminary actions:
If not yet done, the person has to create an EU Login account in the following link. This type of account is used afterwards to access several EU applications. If further help is needed on this step, please send an e-mail to the following address: EU-LOGIN-EXTERNAL-SUPPORT@ec.europa.eu
In order to access TRACES modules, please ask for the relevant permissions in the TRACES NT portal via the following link (user to be linked to the profile of the Authority).
Scenario 1: Requesting a role as a first-time user
Upon your first log-in to TRACES you will be asked to select your role and for the purpose of registering as a Member State License Issuing Authority or a Third Country Issuing authority to be able to access ELAN documents, select Authority.
Fill out the fields ‘Country’ and ‘Document type’ to narrow down your search and tick ‘select’.
You may alternatively use key words on the name of your authority:
Once you have made a selection, the green button ‘Request authorisation’ will become interactive:
Upon requesting authorization, a pop-up will appear requesting to provide additional information, however this is purely optional, and the fields can be left blank:
You will then be redirected to your profile page, in which your newly requested role will appear:
The first user of a virtual authority will be validated by the TRACES Helpdesk upon creation of the virtual authority and shall be given administrator rights. These rights will allow him/her to validate their colleagues without requiring intervention from EC colleagues.
Once this role has been validated by a user ADMIN in your virtual authority, you will be able to access TRACES and the ELAN menu:
After you have successfully gained access to TRACES and the ELAN menu, head to ‘Documents’ and select ‘ELAN’:
From this menu you can search for existing AGRIM, AGREX and TCDOC by selecting one of the options, providing the License reference number and clicking on ‘Search’:
Scenario 2: Requesting a Role as an existing user (User who already has access to TRACES under different domains)
From the TRACES homepage, start by clicking on your e-mail address on the top right corner and click on ‘Edit my profile’:
Continue by clicking on ‘Request new role’ , select ‘Authority’ and proceed as illustrated in Scenario 1.
Instructions for ELAN MS issuing Authority and Third Country Issuing Authority User ADMINs on how to validate user requests.
To validate a user’s access, navigate to the TRACES Homepage and access the menu ‘Actors’ and then ‘Users’.
Choose the role you wish to look users for, and then click on ‘Pending Requests’:
The Pending requests for the role will appear below. Click on the name of the user:
In the User’s page, click on ‘validate’ next to the role request.
Once the status has become valid, click on ‘Save Changes’.
The user can now access TRACES and create/update/seal AGRIM and AGREX licences as well as consult TCDOC where appropriate.