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EDUCATION, YOUTH, SPORT AND CULTURE

Senior EU Aid Volunteer for Livelihood Program Support within the Women’s Social Enterprise, Turkey

Senior
— 1 positions
Deployment dates: 
-
The EU Aid Volunteers is an initiative of the European Union. It brings together volunteers and organisations from different countries, providing practical support to humanitarian aid projects and contributing to strengthening the local capacity and resilience of disaster-affected communities. Participants in the EU Aid Volunteers initiative must be over 18 years of age and be a citizen of an EU Member State or a long-term resident in the EU.

Translations
The European Commission is not responsible for the translation of the vacancies.
Assignment

(Small Projects Istanbul - SPI, (Registered name: “ZEYTİN AĞACI DERNEĞİ”) is a local NGO operating Olive Tree Community Center in Istanbul, Turkey, dedicated to helping those who have been displaced by conflicts in the MENA region, rebuild their lives; through supporting community development, education and empowerment. Our Community Centre is a place of safety and belonging; within this space we are committed to working with the community to create the best opportunities for families, students and individuals to reach their full potential in Istanbul and beyond. Within the Community Center, SPI strives to provide livelihood opportunities through the establishment of a Women’s Social Enterprise, enabling skills development, income generation and economic integration.

Within this project the volunteer will primarily be involved in developing the skills and capacity of the SPI Programming team, in order to improve the quality and impact of the social services and programme delivery that SPI has on the refugee beneficiary community.

Fundamentally, the Women’s Social Enterprise was established as a means through which SPI can support and improve the financial security and economic integration of the beneficiaires into the Turkish economy.

 

Through their participation as a production team member, it is expected that beneficiaries can develop their own personal and professional skills, collectively and as individuals.

In order for the Social Enterprise to successfully support the beneficiaries involved, it is necessary that all business management and administration tasks are completed to a high professional standard.

Turkey is under the effect of COVID-19 pandemic as all world. Currently, social life has been normalising. Everyone who have 2 dose COVID-19 vaccine can enter the country with their vaccine card. People who do not have COVID-19 vaccine should have got negative PCR or rapid test. Everyone, including tourists, who are in the country as residents, under protected status, or international status are required to provide a Hayat Eve Sigar (HES) code for inner city public transportation, inter-city bus travel rest stops, hotel reservations, and international and domestic flights. It is mandatory to use a face mask in public places. Also dining establishments such as restaurants, patisseries, cafés, and cafeterias are open for in-person dining and delivery services with no restrictions. Grocery and other food-related shops are open normal operation hours. Turkey has re-started face-to-face education as of September 6th.
Turkey is a unique country, geographically based at the nexus of Europe and Asia and diverse in social and political history and dynamic. Generally a culturally conservative country, it is important for foreigners to be aware of local expectations and norms of dress and social behaviour. Turkish culture today is a colourful and diverse mix of tradition with modernity.
Istanbul is the cultural capital of Turkey, a vibrant and fast-paced city, supporting a population of approximately 15 million residents, including close to one million displaced people. As a neighbouring country to Syria, Turkey has been deeply impacted by the conflict since 2011, and now hosts over 3.5 million Syrians along with over half a million asylum seekers from other MENA region countries. Istanbul is populated by a broad spectrum of society, and therefore includes all the advantages and disadvantages of a busy and diverse cosmopolitan city. Throughout Istanbul there are many neighbourhoods which host specific demographics and ethnic groups which comprise the local community; with this in mind, it is important to recognise the differences between areas and be vigilant about safety when travelling across the city.
Due to ongoing conflict in the region, and internal political tensions due to a political coup attempt in 2016, Turkey is experiencing a period of social and political tension. This can be seen in a high level of security presence on the streets of Istanbul, especially in central touristic and commercial areas and around public transportation.
Due to its geographical location, Istanbul has been known to experience low-level earthquakes and can at times exhibit reasonably extreme weather throughout the seasons. It is important to be aware of weather conditions at all times.

Tasks
The main tasks and specific deliverable outcomes expected from this role include:

- Support the development and carry out the implementation of sales strategy: Through working closely with enterprise’s General Manager to reach sales targets for all product lines
- Sales platforms management: Oversee Shopify and other potential e-commerce platforms, inform team about incoming orders, order-shipment related issues; coordinate orders with production team to manage orders on time, address issues with the team when they arise
- Sales activities: Search and attend eligible sales events as assigned by management to meet the buyers in the market, carry out sales activities in the Muhra office shop and in external settings
- Webpage & Social media management: Keep Muhra webpage (through Shopify platform) and social media channels up-to-date with ongoing (sales, production, campaign etc.) activities, increase audience/customer engagement and followers
- Customer Relations: Enhance positive and sustainable customer/ retailer and other partners relations, receive and respond inquiries through Muhra mail account and social media
- Strengthen brand development and marketing activities: Responsible for the development of PR materials and brand representation in line with Muhra brand identity and Social Enterprise and Small Projects Istanbul’s mandate
- Research and outreach: Advise new and diverse sales channels, platforms, and products.
- Market Research Support : Conduct market research to contribute to product design in line with marketing and textile trends.

No apprenticeship foreseen

Required competences

Applicants must have a Bachelor Degree in a relevant field, such as marketing and brand development and sales

- Professional or voluntary experience in the non-profit environment

- E-commerce and sales experience (experience in fashion industry is an asset)

- Advanced knowledge of English both written and spoken, knowledge of Turkish is an asset

- Technical competence in Microsoft Office programmes, and high competence in the usage of other online communications platforms (e.g mailchimp, slack) are required

- Technical skills in visual content creation and creative design marketing softwares eg. Adobe, photoshop, canva

- Experience in the technical management of social media and e-commerce online platforms

- Previous experience in carrying out unsupervised research work is an asset

- Excellent writing and presentation skills

- Strong interpersonal and networking skills

- Skills for working in a diverse, multicultural environment, empathy and resilience

- Previous experience working or volunteering with vulnerable communities and/or  in culturally diverse contexts

 

Selection criteria
Applications are made directly within the sending organisation, please check out the how to apply section.

The candidate for EU Aid Volunteers must be a citizen of the EU or a third country national who is a long-term resident in an EU Member State, and must have a minimum age of 18 years.

The selection will be done without any discrimination and based on equal treatment process (same criteria, interviews, etc.).

- Professional or voluntary experience in the non-profit environment, e-commerce and sales experience (experience in fashion industry is an asset).
- Technical skills in visual content creation and creative design marketing softwares eg. Adobe, Photoshop, Canva
- Excellent communication skills
- C1 level in written and oral English

Condition of service

As part of the SPI team and community, the volunteer will have the opportunity to engage with a diverse and interesting range of colleagues and peers. Within the bounds of the Community Center, team members, volunteers and beneficiaries mix comfortably and share their daily working environments, creating a rich and rewarding experience in which each learns and supports one another.

As a senior team member, the volunteer will have the opportunity to work on their own tasks and take initiatives in order to achieve their placement objectives in a creative working style through the support of their line managers. These flexible working conditions present the opportunity for developing their skills in leadership, time management and other valuable professional capacities.

Volunteers will work within the shared work space of the SPI team within the Community Center and have access to all facilities and resources available to the team including: office equipment, desk space, phone, laptop, lunch, regular breaks. They will be expected to work 5 days and 40 hours per week, participate in team activities and meetings, sectoral events, and provide a monthly timesheet to validate their weekly work plan and work hours spent.
One mentor and one supervisor will be assigned to each volunteer; the supervisor will be in charge of day to day interaction with the volunteer regarding her/his work, tasks, responsibilities, performance evaluation etc. while the mentor will be following up with a volunteer from a broader perspective: legal issues, health, accommodation, living conditions as well as supporting the overall well-being in the working area and in the team.
At SPI we pride ourselves on our positive, diverse community environment, our Community Center is a place where many different cultures meet and interact for everyone's benefit.
Working and living conditions:
Volunteers will work within the shared work space of the SPI team within the Community Center and have access to all facilities and resources available to the team including: office equipment, desk space, phone, laptop, lunch, regular breaks. They will be expected to work 5 days and 40 hours per week, participate in team activities and meetings, sectoral events, and provide a monthly timesheet to validate their weekly work plan and work hours spent.
One mentor and one supervisor will be assigned to each volunteer; the supervisor will be in charge of day to day interaction with volunteer regarding her/his work, tasks, responsibilities, performance evaluation etc. while the mentor will be following up with a volunteer from a broader perspective: legal issues, health, accommodation, living conditions as well as supporting the overall well-being in the working area and in the team.
At SPI we pride ourselves on our positive, diverse community environment, our Community Center is a place where many different cultures meet and interact. For everyone's benefit, we all need to work to keep the Center a place of tolerance, open-mindedness and goodwill. Furthermore, working within a conservative neighbourhood, it is necessary for all volunteers to be culturally and socially aware and sensitive when engaging with beneficiaries, other volunteers and team members throughout their stay.
The majority of SPI activities take place in the Community Centre within the Çapa neighbourhood of the Fatih district of Istanbul. This neighbourhood is mostly home to working-class Turkish families and students; while local residents are typically hospitable and curious, it is a modest and relatively conservative environment in which volunteers should dress and act accordingly and respectfully.
Appropriate accommodation will be arranged for the volunteer prior to the commencement of their placement. The living conditions will be conveniently close to the Community Center and located within a safe and comfortable neighbourhood. The living space may be a shared or individual environment and will be clean, comfortable and simple in standards.
The programme covers the following costs:
- Pre-departure training with the European Commission: transport, food and
accommodation (covered by the programme)
- Pre-departure training with the sending organisation: transport, food and
accommodation (covered by the programme)
- International travel (covered)
- Insurance during the duration of the project
- Accommodation
- Local transport costs for travel between project sites
- Monthly allowance: 316.30 euros

Selection process

February 2022

February 2022

Timetable
Date of training
February 2022
Apprenticeship Placement
N/A
Pre-deployment preparation and induction
March 2022
Deployment
15/03/2022 – 15/11/2022
Post-deployment activities
December 2022
Self assessment questionnaire
File euav_saq_.xlsx
Sectors