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TRACES NT Documentation

Create an EU Login account

The first step is to create your EU login identifier. This is a mandatory security layer.


The page you are currently visiting is meant only for users who need access to the IMSOC/TRACES portal. This is not the general help page for EU Login.

EU Login is the European Commission's user authentication service. It allows authorized users to access a wide range of Commission web services, using a single email address and password.

The TRACES Helpdesk does not provide support for EU Login or any other EC Service. If you need support related to your EU Login account, please consult the EU Login help pages. For help on your application, contact the helpdesk for the service you need to connect to.


If you already have an EU Login, you can go directly to step II.

Go to to access the TRACES NT welcome page.

Click on the link “Request an access” in the box on the right side :

Request access link near Log in button

In the top right corner, you have the option to choose your language:

Language select drop down menu in the top right corner.

You will be redirected to the EU Login registration page. Complete all form fields.


Please keep in mind that the data you choose is the data that will appear on the certificates / documents when you sign them. As the certificate in TRACES NT has a legal value, it is important that you register your EU login account in the name of a real person, NOT a generic name such as your border control post, the name of your operator or control body.

Concerning the e-mail address: it is strongly recommended to choose your individual professional email address. It will be used to login to TNT.

After completing all the fields, click on "Create an account".

Blue submit button, labeled "Create an account", under the "Create an account" form

Once the request is sent, you will receive an automatic email with a link allowing you to set your password.


You have 90 minutes to click on the link (it will expire when the 90 minutes have passed).

If you do not receive this automatic email, you can find help on this page:


In TNT, the user can manage his own account and change his/her personal data. To do so, follow the steps below:

  1. Click on your email address in the top right corner of the screen and then on “Edit your profile”.

  2. Click on “My account on EU Login”.

  3. Click on “Configure my account” and modify the data you wish.

  4. Do not forget to click on “Submit” to save the changes.